FAQs

What is the difference between the types of transfers you offer?

Shuttle Transfers
This is a shared transfer which operates to the main holiday hotels, apartments and complexes, therefore offers you great value for money. There is no limit to the number of people you can book on a shuttle transfer; our pricing is always shown per person.

The size of vehicle and transfer time does depend on the number of drop-offs and are entirely dependent on the number of people arriving at a similar time to you and going to the same resort or area. A shuttle transfer could operate in a taxi, minibus or coach. In most destinations you'll have no more than a 45 minute wait until the shuttle leaves the airport, however this maybe longer at the popular and busy airports in peak season.

Private Transfers (Taxis)
We always advise on the maximum number of people which our taxis will accommodate, the majority offer space for 4 adults, (2 adults & 2 children), Please read the Luggage Allowance Section for full details on luggage.

Speedy Shuttle
Max 4 Stops
Please note: Shuttles and shared transfers are not available to private addresses.
> Why not upgrade to a Speedy Shuttle and start your holiday sooner! With a maximum of 4 Stops you can benefit from door to door service that’s quicker than a standard shuttle and cheaper than a private transfer!

Micro Bus
No Stops, direct to your door!
The Micro Bus Private Transfer service is a vehicle solely for your own group to take you from door to door with no stops on route!
> The best part is there is no waiting for other passengers or delays, just a faster way to get you from the airport to your accommodation.

We do not offer limousine or private minibus transfers

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What do I do with the transfer voucher?

If you have pre-booked transfers a transfer voucher will be included with your booking documents. Details of how to meet your transfers can be found on your transfer vouchers. Please follow the instructions carefully. The transfer voucher should be presented to the relevant bus driver/representative on arrival at your destination airport.

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What happens if I leave something on one of the transfer buses / taxis?

You should take every care to ensure that you do not leave anything on an overseas transfer. If you do, you can try calling the emergency number on your transfer confirmation paperwork but please note because of the number of vehicles operating around the clock in each destination it is very unlikely that your property will be located. We regret that we cannot be held responsible for items left on our vehicles that cannot be found.

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Where will I be dropped off?

If you've booked a private transfer, you'll receive a door to door service, unless your accommodation is only accessible on foot , in which case well drop you off and pick you up as close to your accommodation as possible. If you've booked a shuttle transfer, depending on the vehicle access, you will be dropped off at your accommodation, at a nearby accessible hotel, or at a central point in resort. On your return shuttle transfer you'll normally be picked up from the same place as you were dropped off. If this changes, you'll be informed on arrival or when you contact us to reconfirm your return transfer details.

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How long will my transfer take?

We try to detail the length of time that each transfer will take. Please note that this is intended to be an approximate guideline and the actual time may vary on time of day, traffic and road conditions, weather conditions, other passengers, drop offs amongst other factors.

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Will there be a representative to meet us?

It depends on which company your booking has made with. Details of how to meet your transfers can be found on your transfer vouchers. In most cases there will be reps at the airport. Details of how to contact the local agent or representative can be found listed on your transfer paperwork.

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What happens if I cannot find my representative / transfer?

Please call us on the emergency number detailed on your booking confirmation.

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What happens if my outbound flight is delayed?

Wherever possible, we monitor flight arrival times for delays. However, you should ring the number on your booking confirmation in order to ensure that you do not miss your transfer. If you have booked a shuttle transfer, you will be allocated to the next available departure with seats available. Please note that this might not be for several hours or until the next day and in resorts where shuttles only operate on set days you may have to make your own arrangements at your own cost to get to your destination.

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What happens if my flight back to the UK is delayed?

If there is a flight delay, we will pick you up as originally scheduled and will take you to the airport where you will have to wait until your flight departs. We regret we are unable to reschedule your return transfer, if there is a delay to your flight. We regret that we cannot be held responsible for any costs incurred due to a flight delay or missed travel connections resulting from poor weather conditions, state of roads or any other factors beyond our control.

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I am arriving on a night flight, how do I meet my transfer?

All of the major airports operate on a 24-hour a day basis. Many of the airports on the Greek Islands for example handle many more flights from the UK during the night time than the daytime. Please follow the instructions carefully. The transfer voucher should be presented to the relevant bus driver/representative on arrival at your destination airport.

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Can I contact you regarding my booking?

You are of course welcome to contact us at any time about your booking. If you have not yet booked your resort transfers then please check our FAQs page from the link on the left where the answers to many of our most frequently asked questions can be found.

Unfortunately you cannot yet check the status of your booking online, so if you wish to discuss the details of any booking please call our aftersales team on 0871 474 3000 and ask to speak to someone regarding On The Beach Transfers. Make sure you have your booking reference for the transfers to hand.

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What is my luggage allowance?

The standard luggage allowance is one piece of hand luggage and one small suitcase/holdall only per person and should not exceed 70cm x 40cm x 20cm. On a shuttle service there is no additional charge for pushchairs and manual fold-down wheelchairs or for small sports equipment such as tennis rackets. Whilst every care is taken to ensure that vehicles are large enough to fit plenty of luggage, if you exceed that which a vehicle could be reasonably expected to carry, you may be asked to pay for a second vehicle on arrival.

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What about booking for children?

All children including infants must be booked as a passenger as local laws dictate that they are required to have their own seat. We recommend that you bring your own child seat suitable for any small child.

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Do you offer transfers for passengers with disabilities?

Unfortunately our transfers are not suitable for anyone who cannot climb the steps into a coach or minibus.

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Can I change my transfer after it is booked?

You may amend the details of your booking online by going through the customer login right up until 5 days prior to your departure. You will need your On The Beach Transfers reference number, your surname and your date of travel. You can change the lead passengers name, your flight details or your hotel (as long as it is at the same resort), for all other queries please email admin@onthebeachtransfers.co.uk.

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Can I change the names of people travelling on my booking?

All transfers are booked in lead passenger name only. We do not need the names of all of the passengers on the booking and therefore unless the lead named passenger is changing we do not need notification of a change of name.

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Can I add a passenger(s) to my booking?

We cannot add passengers to an existing booking. Please note however that where you have paid for a taxi transfer, providing the extra passenger can fit within the occupancy of the taxi as described on your paperwork they can be carried. Where you wish to add a passenger to a shuttle booking, please simply make a new booking for these additional passengers. It should be noted that depending on the loading of the shuttles at the time this new booking is made these extra passengers may not travel on the same vehicle as the passengers on the original booking.

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Can I change the date of my booking?

You may amend the details of your booking online by going through the customer login right up until 5 days prior to your departure. You will need your On The Beach Transfers reference number, your surname and your date of travel. You can change the lead passengers name, your flight details or your hotel (as long as it is at the same resort), for all other queries please email admin@onthebeachtransfers.co.uk.

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Can I make other amendments to my booking that is not covered by the above?

We are able to make amendments to your transfer booking up until 5 days prior to your departure. Please bear in mind that amendment charges are normally levied by transfer providers for changes to bookings and these charges will be passed on to you. You must ensure that you are in possession of updated documentation for your transfers prior to your travel date. Please see our booking conditions via the link on the left hand side of this site.

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What do I do if I need to cancel my booking?

We regret that because of supplier booking conditions we cannot refund transfers due to cancellation. If you need to cancel the booking, please send an email containing your name and booking reference to admin@onthebeachtransfers.co.uk

All Cancellation requests must be received by email.

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Telephone: 0871 474 3000

Address: Park Square, Bird Hall Lane, Cheadle, SK3 0XN

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